Returns & Refunds Policy

We accept returns of unused products in their original condition, within 14 calendar days of receiving your order.

For a return to be accepted, the product must:

If the product does not meet these conditions, the return may be rejected.

If the reason for the return is:

the return shipping costs will be covered by us, provided the case is confirmed after the corresponding review.

Please include:

(For defective products or errors, it is recommended to attach photos to speed up the review).

Once your request is reviewed, we will send you:

Without this authorization number, returns will not be processed.

The product must be shipped to the address indicated in the return instructions.
It must be properly packaged to avoid damage during transit.
Except in cases of our error or defective product,
return shipping costs are the responsibility of the customer.

Once the package is received:

The product will be inspected to verify it meets the return conditions (original condition and unused).
If the return is approved, the refund will be processed.

Deadline to request a return:
14 calendar days from the date of order receipt.
Refund timeframe:
Between 5 and 7 business days from receipt and inspection of the returned product.