FAQ
Get answers to your questions about shipping, sizing, payments and returns at Street Kicks Co. Find quick answers to the most common questions about our premium sneakers.
Are the products original?expand_more
We work with manufacturers who offer models inspired by the most popular designs on the market, using high-quality materials and paying attention to every detail. Our goal is to offer you style, comfort and premium design at accessible prices.
Each pair is selected based on quality criteria to guarantee a satisfying experience in style and comfort.
How long will it take to receive my order?expand_more
Tracked shipping. Preparation: 3–5 business days. Shipping and delivery then take 9–14 business days. Estimated total from order confirmation: 12–19 business days. For orders already confirmed, any more favourable delivery terms previously communicated remain applicable.
Where are the products shipped from?expand_more
We work directly with international suppliers who handle shipping in a safe, fast and discreet manner. We make sure that the package does not show visible details about its origin so that your experience is completely professional and hassle-free.
Do you offer a tracking number?expand_more
Yes. Once your order has been shipped, you will receive an email with your tracking code. If you don’t receive it or have any questions, write to us at support@streetkicksco.com.
What payment methods do you accept?expand_more
Card; Apple Pay on compatible devices; Bizum (Spain); MB WAY and Multibanco (Portugal); Bancontact (Belgium); direct bank payment. Available methods depend on your country and device and are shown at checkout.
I haven’t received my confirmation email, what should I do?expand_more
Sometimes it may go to your spam or promotions folder. If you can’t find it, contact us at support@streetkicksco.com with your name and email.
What if my order doesn’t arrive?expand_more
We guarantee delivery. If more than 25 business days have passed and you haven’t received your order, we will investigate. Write to us with your order number so we can help you.
What size should I order?expand_more
We use European (EU) sizing. If you’re between two sizes, we recommend choosing the larger one. You can check our size guide on each product page for more accuracy.
Can I return or exchange my order?expand_more
Yes, we accept returns within the first 14 days after receipt. The product must be unworn, in its original box. Return shipping costs are the customer’s responsibility unless it was our error.
Why are they so affordable?expand_more
You don’t pay for the brand or middlemen. Our sneakers come directly from the supplier, which is why we can offer much lower prices without sacrificing style or quality.
Could my order have customs issues?expand_more
No. All orders are prepared to pass controls without issues. In 99% of cases there are no customs problems. If there were, we take care of it.
Do you have customer support?expand_more
Yes, and we respond within 24 hours. Write to us at support@streetkicksco.com or use the contact form on the website. We’ll be happy to help you.
Which countries do you ship to?expand_more
We ship throughout Europe, especially to Spain, France, Italy, Germany and Belgium. If your country doesn’t appear at checkout, write to us and we’ll see how to help.
Do you have another question not listed here? Write to us directly at support@streetkicksco.com